Riviera Investors Private Limited

Riviera Investors Private Limited is a Systemically important and Non-public deposit taking NBFC
registered with Reserve Bank of India vide Certificate of Registration No. B-14.03389

Company Information

Riviera Investors Private Limited

Corporate office address:
Plot No. 63, Second Floor, Sector – 44, Institutional Area, Gurgaon – 122002

CIN: U65923HR1980PTC069400

Fair Practice Code

Effective date: September 16, 2022

Version 3.0

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Vigil Mechanism Policy

Effective date: August 27, 2018

Version 1.0

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Interest Rate Policy

Effective date: September 13, 2022

Version 1.0

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Corporate Governance Policy

Effective date: July 27, 2022

Version 1.0

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Nomination and Remuneration Policy

Effective date: July 27, 2022

Version 1.0

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Policy on Related Party Transactions

Effective date: July 27, 2022

Version 1.0

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Policy on Fit and Proper Criteria for Directors

Effective date: July 27, 2022

Version 1.0

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LSP/ DLA Details

Name - Indifi Technologies Private Limited

Activities - include sourcing, credit modeling, documentation assistance, servicing, recovery, customer service and monitoring

Indifi Privacy Policy

GRO

The Grievance Redressal Officer

Regd. Office: Plot No. 63, Second Floor,
Sector – 44, Institutional Area,
Gurgaon – 122002

Email id: grievances@indifi.com

Phone: +91 8448895332

To the attention of: Priyanka Singh

Name - Google India Digital Services Pvt. Ltd.

Activities - Provides marketing & technical infra to enable merchants to apply/ avail credit on GPay for business app

Details of Riviera Grievance Redressal Officer:

Customers are requested to first raise their queries/ concerns through the service channels mentioned below. In case of delayed or unsatisfactory response from the respective channel, such complaint may be escalated to the Grievance Redressal Officer of the Company at following details:

Officer-in-Charge

The Grievance Redressal Officer/ Nodal Officer

Riviera Investors Private Limited

Email id: grievances@rivierainvestors.com

Phone: +91 8882704303

To the attention of: Priyanka Singh

Escalation to RBI

If any complaint lodged by the borrower is not resolved by the RE within the stipulated period (currently 30 days), he/she can contact RBI on Sachet Portal https://sachet.rbi.org.in or the Grievance Redressa Officer of RBI at following details:

Officer-in-Charge

Reserve Bank of India (RBI)

Department of Non Banking Supervision

6, Sansad Marg

New Delhi-110001, India.

Email id: dnbsnewdelhi@rbi.org.in